Credits, Billing and Refunds

This document forms an integral part of the Terms of Service.

1. Credit model

Generation operations in Adropic (image, video, analysis, agent runs) consume credits. Credits are loaded to your account at the start of each subscription period.

• Credits cover compute cost only; advertising spend is not included and is charged directly to your own ad account.
• Unused credits do not roll over to the next period.
• Buying additional credits (top-up) is not currently offered.
• Credits are not money; they cannot be converted to cash, transferred or sold to third parties.
• The credits consumed by an operation may vary with the cost of the model used. Adropic may change credit consumption rates; material changes are announced at least 30 days in advance.

2. What is and is not charged

• Failed generations and system-caused errors are not deducted from credits.
• Intermediate outputs produced for quality control are not passed on to you.
• Agent actions requiring approval are charged only after you approve them.
• Outputs you dislike but which were generated successfully are charged. Aesthetic dissatisfaction is not grounds for a refund.

3. Billing

Subscriptions are billed periodically in advance. Invoices are sent to your registered email address. Payment is collected automatically from your chosen payment method at the start of each period; this authorisation stays in effect until the subscription is cancelled.

Prices exclude taxes unless stated otherwise. All taxes, duties and withholdings (other than Adropic's own income tax) are your responsibility. You are responsible for the accuracy of your billing details.

4. Failed payment

If payment fails, Adropic may retry your payment method more than once. If payment is not completed within 7 days, the account is suspended; credits do not renew during suspension and autonomous features stop. If payment is not made within 30 days, the account may be terminated and data deleted according to the periods in the Privacy Policy.

5. Cancellation and refunds

• You may cancel at any time; cancellation takes effect at the end of the period.
• No refund is made for the remaining time on a mid-period cancellation.
• Consumed credits are not refunded.
• No refund is made where the account is terminated for a policy violation.
• Statutory withdrawal rights are reserved. Whether the right of withdrawal ends once performance of the digital service has begun is determined by the law of your country of residence.

6. Chargebacks

If you dispute a charge, you must contact us at support@adropic.com before approaching your bank or card issuer. In case of an unjustified chargeback, Adropic may terminate the account immediately, recover the resulting transaction fees, and refuse to open a new account until payment is made.

7. Price changes

Prices may change. Changes are notified to existing subscribers at least 30 days in advance and take effect at the next renewal. If you do not accept the new price, you may cancel before it takes effect.

8. Trial and promotional terms

Free trials and promotional credits, their duration and their scope are determined by Adropic and may be changed or ended without prior notice. This document and AI Content and Liability also apply to Output generated during a trial.

9. Records prevail

Adropic's system records prevail for credit consumption and billing. Any dispute about an error must be reported within 60 days of the invoice or transaction date.